FAQ

Resetting your password is easy.

Go to the login page, click on 'Forgot Password' and follow the instructions to reset your password securely.

Yes, you can update your email anytime.

Navigate to your account settings, select 'Update Email', and confirm the change via the verification link sent to your new email.

Identity verification is required for security.

Upload your government-issued ID and a selfie. Our system will verify your identity within 24 hours.

We are transparent with fees.

All fees are displayed before confirming a transaction. There are no hidden charges.

Transfers are fast and reliable.

Domestic transfers are usually instant. International transfers may take 1-3 business days depending on the currency.

Yes, under certain conditions.

Transactions can only be canceled if they haven’t been processed by the recipient’s bank. Check your transaction status for cancellation options.

We prioritize your account security.

We use industry-standard encryption and 2FA to keep your account safe.

Support is always ready to help.

You can reach our support team via the 'Contact Us' page or directly through the in-app chat.